Support Technician 2

Do you have a passion for working with Linux or open source technology? Do you have a drive to provide excellent customer service and show off your troubleshooting skills?

UROHOSTING is a growing web hosting company based in California with offices in Los Angeles and Virginia Beach, Virginia. We provide shared, VPS, and dedicated hosting to a wide variety of customers with growing network of 500+ Linux servers and even (sadly) one or two Windows machines. We are seeking Support Technicians to assist in system monitoring, incident resolution, and thrilling our growing customer base with excellent customer service.

What Will We Do?

  • Be a part of a team committed to providing highly reliable service and strong technical expertise to our customers and coworkers
  • Troubleshoot web applications and assist customers in selecting plans to match their needs
  • Monitor our systems and pro-actively resolve and/or escalate alerts and/or trouble tickets
  • Meet shared quality and production standards for the systems group
  • Assist the systems group other departments as necessary in regular operations through mentoring, documentation and other special project

Do You Have What It Takes?

  • Good customer service skills and an honest desire to help people
  • 1-2 years in a help desk environment or systems group, experience in web hosting or with hosting technologies a plu
  • Strong technical troubleshooting ability and critical thinking skills
  • Familiarity with the Linux/Unix commnd line and a desire to become an expert
  • Confident in installing and configuring Linux/Unix (Centos/RHEL preferred)
  • Previous experience installing and/or configuring Apache, PHP, Mysql (Sendmail, Exim, cPanel/WebHost manager, Java/Tomcat, Ruby on Rails are all excellent pluses)
  • Experience developing/debugging/deploying simple and/or complex web applications
  • Good understanding of DNS and basic network troubleshooting
  • Knowledge of virtualization technologies like Xen, KVM, Virtuozzo/OpenVZ

Benefits include:

  • Full health/vision/dental for entire family.
  • 3% of salary contributed to 401(k) plus up to 1% of salary matching.
  • Opportunities for profit sharing, bonuses, and ownership.
  • Generous time-off (3 weeks vacation, 5 weeks after 3 years!) Laid-back atmosphere.
  • Free drinks and twice-weekly lunches.
  • Free web hosting!
  • And more!
  • Apply Now!

Key Features
checkmark FREE cPanel Control Panel
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checkmark FREE Setup & Activation

checkmark No Contracts or Hidden Fees
checkmark Fast and Reliable Servers
checkmark 99.9% Uptime Guarantee
checkmark 24/7/365 Premium Support
checkmark Anytime Money Back Guarantee
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